Privacy Policy

1. Introduction

DXONet LLC ("Company," "we," "us," or "our") operates the Carpenterji platform. We are committed to protecting your privacy and ensuring you have a positive experience on our website and services. This Privacy Policy explains our practices regarding the collection, use, and protection of your personal information.

2. Information We Collect

a. Information You Provide

• Name, email address, and phone number
• Residential or commercial address and location details
• Payment information (card details processed securely via Razorpay)
• Project details and service requirements
• Photos and documentation related to your furniture or carpentry requests
• Communication history and messages with carpenters

b. Automatically Collected Information

• Browser type, IP address, and device information
• Pages visited and time spent on our platform
• Cookies and tracking technologies for analytics
• Service area and location data for assignment purposes

c. Third-Party Information

We may receive information from payment processors, SMS providers, and analytics platforms to improve our services.

3. How We Use Your Information

We use your information to:

• Process and fulfill your furniture or carpentry requests
• Match you with qualified carpenters in your service area
• Send SMS notifications and payment reminders
• Generate invoices and manage payments
• Provide customer support and respond to inquiries
• Improve our platform and personalize your experience
• Comply with legal obligations and prevent fraud
• Conduct analytics and monitor platform performance

4. Information Sharing

We do not sell your personal data. We may share information with:

• Assigned Carpenters: Your contact details, project information, and location for service delivery
• Payment Processors: Razorpay for secure payment processing
• Communication Providers: Twilio for SMS notifications
• Analytics Services: Google Analytics for platform improvement
• Legal Authorities: When required by law or to prevent fraud

5. Data Security

We implement industry-standard security measures to protect your personal information, including:

• SSL/TLS encryption for data in transit
• Secure password hashing for user accounts
• Limited access to sensitive data on a need-to-know basis
• Regular security audits and vulnerability assessments

However, no security system is impenetrable. We cannot guarantee absolute security of your information.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your user experience, track platform analytics, and remember your preferences. You can control cookie settings in your browser, but some features may not function properly if cookies are disabled.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. After project completion, we retain records for 6 months for warranty and dispute resolution purposes. You may request deletion of your account and associated data by contacting our support team.

8. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your information
• Opt-out of marketing communications
• Port your data to another service provider

To exercise these rights, please contact us at hello@carpenterji.com.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing personal information.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our services constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: